Assessor Resource

TLIPC1005A
Complete small store operations

Assessment tool

Version 1.0
Issue Date: May 2024


This unit is designed for use in a Pathways qualification or skills set. It should not be used in a qualification that has a direct job outcome. The unit has applications across industries. When delivered/assessed as part of a qualification, the unit will be customised to ensure its relevance to the real or simulated work activities. The workplace environment may include a school classroom or workshop equipped with the appropriate workplace equipment, RTO premises, or an enterprise environment where a high level of supervision exists.

This unit covers the fundamental skills and knowledge required to complete real or simulated small store operations. It includes planning and organising for the operations, completing small store operations such as stocktaking, ordering, receiving and despatching goods, and maintaining records of small store operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Procedures, policies and instructions for small store operations

Relevant workplace standards and duty of care requirements

Safe lifting and carrying policies and procedures

Basic mathematical operations and techniques needed to place orders, complete simple stocktakes, receive and check goods and stock, and pick and despatch goods and stock

Procedures for identifying and using relevant workplace technology when completing small store operations such a lifting equipment, calculators and computers

Typical problems involved in small store operations and appropriate action and solutions

Basic knowledge of the stock and goods held in the small store sufficient to allow identification in the course of small store activities

Required skills:

Use literacy skills for written and verbal communication required in small store operations

Use basic interpersonal and communication skills (including listening and questioning, receiving feedback)

Interpret and follow a set of instructions for a small store operation

Plan a schedule to complete required workplace tasks

Follow relevant OH&S and environmental protection procedures and responsibilities including safe lifting and carrying procedures

Work cooperatively and collaboratively with others to complete small store tasks

Adapt and modify small store activities depending on differing workplace contexts, resources and environment

Use appropriate techniques solve or report problems identified during small store operations

Take appropriate initiatives to deal with problems and to complete tasks

Identify and correctly use communications and any other equipment and technology required to complete small store activities

Keep required records of small store operations

Recognise and adapt appropriately to cultural differences experience when completing small store operations, including modes of behaviour and interactions among staff and customers

Recognise limitations, ask for help and seek clarification or information about work requirements and procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Dependent on the type of small store service being provided, inventory or stocktake types may include:

simple stock identification, counting and recording for checks against existing stock records

use of simple bar code equipment for stock identification, counting and recording and checks against existing stock records

Dependent on the type of small store service being provided, goods or items may include:

food items

gardening supplies

small workshop tools and/or materials

stationery/office supplies

craft supplies

books/magazines

Dependent on the type of small store service being provided and the types of goods involved, checking may include:

check of quantities received against order, invoice or other delivery documentation

visual inspection and identification

checks for damage

checks against specifications as per organisational instructions

weighing

Dependent on the type of small store service being provided, ways in which items may be picked (accessed from storage) and despatched include :

interpretation of a personal request and simple identification and selection of items from storage area and issuing by hand

interpretation of an internal written request, simple identification and selection of items from storage area and delivering to internal customer concerned

interpretation of an external request (possibly on a standard form, simple identification and selection of items from storage area and packing items and despatching them by courier or post)

Dependent on the type of small store service being provided, types of inventory or records of stocks may include:

hand written inventory or stock record book

simple computerised record system

Dependent on the type of small store service being provided, documentation and records may include:

hand written record book

simple computerised record system

carbon copy receipt book

Information and documents may include:

applicable regulations from each state and territory

standard operating procedures applicable to work role

quality standards applicable to work role

Applicable legislation, regulations and codes may include:

applicable regulations from each state and territory

relevant Australian Standards and related requirements

relevant state/territory OH&S legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Small store work requirements and specific internal or external customer requirements are interpreted and the small store operations are organised accordingly 
An inventory or stocktake of goods or items held in the small store is conducted in accordance with workplace requirements 
Levels of goods and items in stock are monitored and maintained at levels prescribed by store procedures 
Orders for the replenishment of goods or items in the small store are made in accordance with store procedures 
Incoming goods and items are received and checked against orders and relevant specifications 
Received goods and items are stored in accordance with the small store procedures 
Goods and items for issue are picked and despatched in accordance with the small store procedures 
Inventory or records of stocks held in the small store are kept in accordance with workplace procedures 
Dockets and receipts for received goods are correctly completed 
Any discrepancies or identified damage in received goods are recorded and reported in accordance with workplace procedures 
Records of goods or items issued from the small store are completed in accordance with workplace procedures 
Any discrepancies in the inventory or record of stocks held are identified and reported in accordance with workplace procedures 

Forms

Assessment Cover Sheet

TLIPC1005A - Complete small store operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIPC1005A - Complete small store operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: